FAQ

FAQs:

1. What kinds of products do you offer?

  • We offer a wide variety of products ranging from food like sweets and cookies to pantry staples, snacks, beverages, and even beauty products.

2. How do I place an order?

  • Placing an order is easy! Simply browse our website, select the items you wish to purchase, and add them to your cart. Once you're done shopping, proceed to checkout, where you'll provide your shipping and payment details.

3. What payment methods do you accept?

  • We accept several payment methods including credit/debit cards, PayPal, and other secure online payment gateways. You can choose the option that best suits you during checkout.

4. Can I track my order?

  • Yes, definitely! Once your order has been processed and shipped, you'll receive a confirmation email along with a tracking number. You can use this tracking number to monitor the status of your delivery. PLEASE NOTE: all orders are sent via tracked delivery only.

5. What are your shipping options and delivery times?

  • We offer various shipping options depending on your location:

UK delivery period takes 5 - 14 days.
EU orders delivery period takes 5 - 14 days.
US, Canada orders delivery period takes 5 - 21 days.
For all countries outside of Europe delivery period is within 5 - 21 days.


An express shipping options are available for faster delivery. Delivery times may vary based on any unforeseen delays with the shipping carrier.

6. What if I need to modify or cancel my order?

  • If you need to modify or cancel your order, please contact our customer service team as soon as possible. While we'll do our best to accommodate your request, please note that orders can only be modified or canceled before they have been processed for shipping.

7. Do you offer returns or exchanges?

  • We want you to be completely satisfied with your purchase! If for any reason you're not happy with an item, please contact us within 14 days of receiving your order for a return or exchange. Please note that certain perishable items may not be eligible for returns due to health and safety regulations.

8. Are your products fresh and of high quality?

  • Absolutely! We take pride in sourcing the finest quality products for our customers. Our team works diligently to ensure that all items are fresh, delicious, and of the highest quality.

9. Do you offer discounts or promotions?

  • Yes, we regularly offer discounts, promotions, and special deals to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest offers and exclusive promotions.

10. I have a question that's not listed here. How can I contact you?

  • If you have any additional questions or need further assistance, please don't hesitate to contact our customer service team. You can reach us via email at lithuaniantreats@gmail.com. We're here to help!